Ordered flowers to be delivered to my wife at her work on February 14th. Delighted and reassured by the website’s ‘track my order’ as I could check that they were delivered before she left at the end of the day. BUT she came home empty-handed. The next day the flowers were found - outside by a locked delivery loading bay. Presumably they were left there by the delivery company. Outside in the rain, in sub-zero temperatures, overnight. Why leave them there? Why not tell anyone? Why not just ask at reception - it’s open 24/7. The heads of the flowers were ‘browning at the edges’ by the time they were found the next day. At best it was laziness by the courier, if not incompetence. One disappointed wife and one husband feeling conned and let down.