Ordered these flowers for my girlfriend on Valentines day. The order never arrived and really put a cloud over things. Tried to get in contact asap however the complete lack of phone support makes this tedious and difficult (There is a number, but it's for purchasing only). There was apparently an issue with the address and the delivery was never made due to this. However I was never notified until AFTER I had made contact with them. Eventually after a constant back and forth and what felt like a true uphill battle. My flowers were finally delivered, days late. Won't be using them again. So a note of warning to anyone making a purchase, you must cross your fingers and hope that there are no problems with your order. Otherwise you'll suffer big time with the support team.