Very poor communication with the service and their couriers - I sent a bunch of flowers to my bereaving friends' school and due to the snowy weather I had to notify serenata that the school was closed. No answer whatsoever until a very mechanical (probably automated) response late in the evening, saying that I cannot make adjustments to my order. I ask where my flowers are but the service has such poor communication with their drivers that they did not know whether they had been delivered. I then find out from my friends that they were left outside in the snow to wither and die, and I spent a lot of money on some sad, ruined flowers. I'm sure the service would have been better if their communication with drivers is more rapid and clear, but I'm sad to say I wasted my money, with no apology from the company despite the three emails outlining the situation.