Absolutely awful experience. DO NOT ORDER FROM HERE!! My gift showed up a day late and with dead flowers, forcing me to go back and fourth with customer service for over a week showing them proof of late delivery, proof of dead flowers just for them to say "sorry we show it was delivered on time and the flowers look fine to us". It wasn't even just my word, I had an email from the concierge and photos of the flowers but they did not care, they were not going to refund me anyways. Still trying to get even some of my money back for this terrible experience. DO NOT ORDER FROM THIS SITE.