I accept that the weather impacted the delivery however the delivery was cancelled on three occasions despite the person receiving flowers from other suppliers over the period. Their communication was shocking. I only found out the flowers weren't delivered when I called the person to check she liked them. Nothing from Serenata to apologise for the delay or reschedule news. I advised them to cancel should they fail to deliver on the 3rd attempt as it was now over 5 days since the original delivery date. They advised I was unable to cancel as their T's and C's clearly stated delay's were acceptable if weather affected. Given that the weather warnings were removed a week ago and other deliveries were being made it was only fair I should have received a refund. I asked for a contact person to whom I could write a complaint and I am still waiting despite three requests. Obviously a company not particularly keen to receive feedback from their customers. I would avoid!