Ordered flowers in good time for Mother's Day, they were delivered badly damaged and in a very poor condition. The box was NOT padded to keep them in place during transit so when my mother received them, they were tipped upside down in the box and all over the place. Soil everywhere and the plants had separated.I was extremely upset as I live 400 miles away from my mother and this would have been a lovely surprise for my her. I emailed Serenata for a refund and re delivery, neither requests have been fulfilled -it has been 3 days and having sent a photo which clearly shows the flowers is a dire state, Serenata will not admit responsibility of lack of care taken when packaging the product to ensure the product arrives in a good condition. Extremely angry and frustrated. Certainly will not be ordering from this website again - I am still awaiting my refund.