I thought the orchid that died was extremely poor to of only lasted 6 days to what they charge.I already posted it was a copmetion prize out of the sun news paper,so thought it was a freebie as such. I have since found out through westland horticulture that ran the competion they paid full price for it!!??. How can a company takes peoples money like this to give such poor goods and service.For some people the gifts they have messed up may be the last gift they buy their relative,how can the company have this on their hands. Just wondering if a staff member sent their relative flowers and they became damage or died,i bet they would get a complimentary one sent. Cant believe the company are aware I have contacted the sun news paper to inform them of what they promised and didn't do,yet they are still not bothered. Don't they care for their reputation?. My mum is the doctor of orchids,she has repaired and regrown loads before,not theirs it went beyond repair after 6 days. I understand the company wants to see photos,we did but they still brushed it off.this method is hard for the elderly to do who don't own technology and are away from relatives.