Ordered flowers on friday to be delivered on saturday 17th march guarenteed next day delivery for a birthday. Flowers did not come on that day, so I rang DPD to be told the item was badly addressed by Serenata which caused a mis-sort and they will have to be delivered on the sunday, the flowers didn't come on the sunday either so I emailed Serenata Flowers about all of this they just keep resonding with "the flowers will be delivered today, apologies for the delay"- no empathy and the flowers are still not here. I am a working person and now can't receive this item as intended, with no help from the customer services here. I'm shocked at the ignorance of this company and how incompetent they must be if they can't even write an address. I'd advise you shop elsewhere to avoid this hassle, and get a better quality if service. Alot of improvement is needed here.