Ordered an expensive bouquet, requested patience on the part of the courier. Flowers were left at the main door of a block of flats on a very busy street. A passer-by contacted the recipient to say there was a gift on the doorstep. Anyone could have picked it up and walked away with it. Would I have got a refund if that had happened? Although the flowers were beautiful and greatly appreciated, it was sheer luck that she got them - based upon the honesty and kindness of a stranger. Not impressed by the courier service nor Serenata as they say they cannot guarantee that their couriers will do as requested.