Appalling service. Ordered flowers for Easter Saturday as the website said it could deliver the following day. I had never used them before. I also left a note on the order to say "leave on doorstep if out". The delivery failed as nobody there - apparently it is at the courier's "discretion" as to whether they follow your instructions or not! I was then told it would be delivered 3 days later - but another failed delivery - apparently the recipient (my mother in law) "refused" the delivery. She knew nothing about it. Then I was told in error it was being delivered on day 4. I have not been given a refund, there was nobody to actually speak to other than via email, and I will never use this company again.