I received a bouqet of flowers from my birthday less than a week ago. They arrived to my workplace and when I opened them there was a lot of brown petal on the white roses. My colleagues commented that they had never received anything like that. I then read the care instructions that informed to take the guard leaves off the roses as these were left on for protection. I did this and cut the stems and put fresh water in every couple of days. They are terrible brown from the inside. I have contacted customer services twice wo said they only guarantee flower for 3 days. I have never heard anything like this. I have flowers from supermarkets that last longer than a week or moer. My son paid £39.99 for these with a birthday balloon. I personally will never use this company for flowers and have informed my son not to waste his money again.