the customer service is appalling, you have to keep filling in your information on the site to reply to an email rather then replying directly, they refused to pick up the phone and call me to sort my issue quicker- instead i had to find the drivers number and communicate with him to get my flowers delivered on time as i was advised on the site to choose a time slot and there was no time slot option!! to then we told that as i placed the order after a certain time i wasn't entitled to this option- the site told me i can choose a time slot nowhere did it have timeframe cut offs!- absolute joke the balloons are tiny rather then the image seems to be a big balloon- wish i would have read the online reviews first as i would never have used this company