The flowers were ordered with an additional vase, despite charging us this was not delivered. We noted that they pride themselves on flowers lasting longer than others, on the same day my mother also received flowers from another supplier that are still going strong, the Serenata flowers are however well past their best. To top it of we followed up with Serenata flowers re the missing vase, they are going to refund the cost of the vase however it was ordered as particular colour to be a memory of the occasions, they are not able to supply the vase separately! Finally the complaints system is painful, after filing in a form online you receive an email however to reply you have to go back to the website and fill in another form rather than reply to the email with a case number or other more practicable approach that makes you feel as if they care.