I wanted to send flowers to two different people on a Sunday, but found that there was no provision for two addresses so I emptied the basket logged in again and did each bunch, addressee and payment separately. I received two emails with complete details, and later a text informing me that my order couldn't be completed because the basket was empty - I thought this referred to my very first attempt at ordering.
On the Sunday morning I was informed that the first bunch was on it's way so I logged in to find out what was happening with my second order. A message showed that it had been cancelled as the basket was empty. I contacted the support team and received an automated email. I was again informed that the transaction has been cancelled.
I phoned Barclaycard to try to ascertain if two payments had been made, but the transactions were pending (probably because of the weekend).
Meanwhile I heard from the first recipient that flowers had arrived and they were 'lush'! So thank you one very satisfied lady.
I feel that if you could amend your form to allow different addresses as it's possible to purchase more than one bunch of flowers then I would not have had a problem.
My solution was to transfer money to the bank account of the second recipient and ask them to get their own flowers, and a bottle of something nice. So really the surprise element was taken as I was anxious that something should be received that day.
7 years ago
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