According to my sister-in-law to whom I sent the flower, the roses all had brown edged petals. The lilies all had rotten stems - completely unable to stand up on their own and unacceptable. (She would have been very reluctant to tell me this - wanting only to say thank you for the lovely flowers!) She complained to Seranata, and also said that Serenata's complaints process was difficult to navigate and then they insisted on the “protocol” of photographing the bouquet from above, showing all the flowers. When she pointed out it was the stems which were the problem, so the aerial photo would not be useful, they insisted again. One couldn’t use a phone to take the photo - it had to be sent from a PC. They finally apologised said they will send more flowers. I hope she will be happy with the flowers that they re-send. On your web site it says customers are 93% happy. But here on this review site it says 77% happy. So there is a mismatch between what customers are saying and what you are publishing. In addition I suspect most recipients of flowers are too embarrassed to tell the person sending them that the flowers were not good enough, so I expect far fewer than 77% of recipients are happy! The person filling in this review is the sender! I think you are focusing too much on getting your company to the top of search results and not enough on providing good quality flowers! And I hope you improve the quality of your flowers if you want to survive as a business. Word of mouth will start to give you a bad name. Even if recipients dont complain to the sender, which I expect is what you are depending on. They will avoid using you themselves and advise others against using you!