My Mum noticed I d changed flower delivery firm straight away in her words Packaging correct the flowers have a water reserve so they remain fresh for their journey to her 3 weeks after the delivery she still has a few flowers from the bouquet in a vase Delivery person always polite Feed back to me via the mail system fantastic so I can follow the delivery Any complaints are dealt with in a professional and discrete manner(forgot the product you add to the water once) Recommend this firm to family and friends as they is a great choice of flowers plants and cards to suit any budget Flowers brings a splash of colour and love to loved ones far away I wouldn t use any other firm now