I booked a funeral bouquet to go from your SE11 shop to an undertakers in SE11 for a funeral the following day. I would have liked to have spoken to someone but that is impossible on your web site. My ref was 218474017, annoyingly once the order was made I was concerned that they would arrive in time for the service the next day. I went to your web site and followed the procedure and e mailed my concern. The response was that my order had been put on hold until further notice and I then could not e mail as your site kept crashing!! Bottom line is my order was cancelled and I have to now wait 5 days before a refund which is nothing to the embarrassment I have now suffered at not sending flowers to a very important person in my life a dear friend and client with regards to her Mothers passing. I am very upset and would appreciate your reply Regards David Hicks