I am a long standing customer and Serenata had delivered flowers to my elderly aunt over several years. But when it came to her funeral, the flowers never turned up! This was in spite of timely ordering for the day before the funeral on a timed afternoon delivery. Very upsetting and disappointing. I came home to a flurry of emails, one saying they had been delivered and another they had not, and one offering me a credit note. I wrote and requested a refund which I got and suggested they sack their new couriers - DPD - an unreliable firm. I await developments.