Have ordered on a few occasions with no problems but my last order from my husband to me for my birthday was more than disappointing. Flowers died with 48hrs, delivered Friday dead by Sunday. Contacted them on Tuesday to advice and told complaint has to be within 3 days so BEWARE. Ignore any reference to flowers that last 7 days as this is untrue (as per the small print in T&Cs). In addition found it very hard to communicate my issues, especially if not an account holder as only able to contact them via webform on site. Will not be using again and definitely do not recommend, my advise is contact a local florist in the area you wish to have delivered, personal and definitely more professional.