I would have given them MINUS 5 stars if I could. This organisation run the most unprofessional service on the Internet. My family and I ordered a large bouquet of flowers and sympathy card for the Funeral of a direct close family member. Imagine our humility and distress when the coffin arrived at the service WITHOUT our flowers. I immediately contacted Serenata Flowers by email (because they don't have a phone number) in order to find out where they were. Serenata Flowers still haven’t’ been able to trace the flowers. However I was told by the Funeral Director’s that the flowers turned up 2 days late (the day after the funeral) and were wilted beyond use. DO NOT, I REPEAT, DO NOT trust this organisation with the delivery of your flowers if you actually want them to arrive and you want to avoid the distress and humility that we had to endure