My sister sent me a Serenata plant for my birthday. It was not delivered, with Serenata saying “failed delivery”. They say they tried again the next day with the same result, but at no time was a note from them put through my door. On the third day the plant was delivered, but when I opened the box, compost cascaded onto my carpet and the plants (there were three of them in the plant pot) could not be seen for compost and some sort of moss. It looked as if the box had been upside down. To make matters worse, when I tried to phone them, I found that the telephone numbers on their website did not exist!! I have been a regular customer of Serenata, but that has now stopped and I will never use them again. No delivery and no explanation, not possible to talk to anyone, and eventually a mess delivered to my door.