Delivery was mishandled, flowers left in my garden without a notification card from handler - I discovered them two days later, glass vase was smashed, the obviously rough transit and delay in getting these flowers mean that they are past their best and the small bunch look lost in the vase I had to use for them . The complaint procedure is convoluted for recipients to use - I have upped from my original 1 star plan to two stars as at least the sender (who I'm mortified will hear that their gift was not received in perfect condition) will be refunded for the cost of the vase. I would not use, or recommend this service to anyone