Ordered flowers about a week ago for my friend's 60th birthday. They were due to be delivered yesterday and they never arrived. Checked tracking all day but nothing. Messaged my friend this morning and to my embarrassment found that no flowers had arrived at all. Contacted customer service and received a message saying that they will be in contact shortly. That was over 4 hours ago. Still nothing. If anyone wants flowers to arrive for a special occasion then FORGET using this company. Will never use them again. Disgusting service and lack of response tells it all.