Very very poor service, I my opinion. I ordered flowers to be delivered to my aunt from my mother. For my aunts 80th birthday. Over 24 hours before the flowers were due to be delivered my aunt went into hospital with an aneurysm, firtubsyeut she survived but is she is still in hospital. I contacted this firm by email (5+ emails) , logged a request on their portal but all to no avail. They completely ignored me, Over 24 hours after I first told them to wait a couple of weeks until my aunt was home again, they deliver the flowers. To any empty house. Finally they come back to me and say I had informed they to delay the delivery too late. I gave them more than 24 hours notice! The lack of responsiveness of this firm is extraordinary and while I searched and searched for a simple contact phone number, I could find none. You would never use again.