Really disappointed with the service. I was getting married urgently at home yesterday (Tuesday) and my family ordered two bouquets to be delivered on Monday. They didn't arrive. The firm was contacted and my family told nothing more than there were some delivery issues. The firm was asked to get the flowers to me by 10 am Tuesday morning, ready for a noon wedding. They finally arrived at 5pm, after the wedding. The delivery driver told me that he had been given no instructions to get them to me earlier. I know my family are complaining to the company but these flowers were hanging round in transit for a day longer than necessary and one bouquet, at least, suffered slightly. That, though, is nothing compared to the disappointment for us that the flowers didn't arrive in time. I certainly will not consider using Serenata.