I ordered flowers for my daughter to be delivered on the anniversary of her losing her baby. I tracked the flowers and then got a message to say they had been delivered which was not the case. After contacting them several times to resolve the situation they offered me a ‘ complimentary’ redelivery. The day in question had passed so I told them I wanted a refund and this was agreed and was duly received. I would not use this firm again as they created great disappointment to my daughter and myself. Contacting them is also difficult. Definitely a firm to avoid!