Paid £50+ for flowers and vase for my mothers birthday, and went with serenata as they promised delivery on the exact day of her birthday, whilst others would not deliver on weekends. Flowers did not show, despite me receiving an email saying delivery had been confirmed. After 4 emails, admin finally told me that the flowers were not intact delivered and they had been damaged. Only ‘solution’ was to send the next available day (2 days later) - I was incredibly disappointed not to receive a partial refund or even a voucher of some sort to make up for the complete ruin of my surprise to my mother. Will not be using them again, would not recommend.