Due to malfunction of their website I was unaware that an order I placed on 05/10/2019 was duplicated. I was however concerned that I may have paid twice for my intended single order destined for one recipient(same address, same birthday). The rotating payment processing icon continued rotating, so I tried my payment again, but on contacting Serenata they confirmed that I had not paid twice. They failed to check a possible duplicated order. Having received received email confirmation of only one order. Yes, it could have ended up in "SPAM" I did not worry, until I checked my bank statement which showed 2 payments of 31.98 debited.
A long exchange of emails followed but they rigidly refused to reimburse me 31.98 ignoring the fact that I had been a loyal customer for well over 5 years, So much for their regard for their client base. Check their current decreasing rating for yourself. NO SURPRISE. Profit comes before their appreciation of client loyalty, regardless of their assertions to the contrary. They are a total disgrace as a company. Pearse O´Connell (retired 80 yr old).
5 years ago
Serenata Flowers has a
3.4
average rating
from
5,949
reviews
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