As a loyal customer of Serenata I ordered some flowers for a friend to say thank you for helping me after my dad had passed away. It was meant to be a special surprise for him. When he got home from work he found the box of flowers lying on their side in the rain. It had been raining all day and the box was soaked through and full of slugs. There is a covered porch area outside his house where the flowers could have been left to prevent them getting wet!! Instead of coming home to the nice surprise I wanted him to have, he had to come home and deal with the mess instead. Not the 'Thank You' I wanted him to have. The Customer Service team at Serenata have been shockingly poor - and not prepared to compensate me. After 10 emails (yes 10) they finally offered me a £4 refund. I will not be using this company ever again and would advise you to avoid at all costs.