I learned not to trust their “next day delivery” nor their email confirmation. I ordered flowers on 11/22 for delivery on 11/23. I received an email confirmation showing delivery date of 11/23. I monitored their on line tracker all day 11/23 that showed the flowers were in process of delivery. The flowers did not arrive on 11/23. I requested the order to be cancelled because the order was for an event on 11/23. They refused to cancel the order. The flowers were delivered the afternoon of 11/25. Flower delivery have two expectations - one is fresh, healthy flowers and secondly delivery as promised. Serenata Flowers failed!