Everything about Serenata is dreadful. “Letterbox flowers” were pushed under a back gate instead of being posted. By the time I got home, the box was soaking wet from rain and had started to freeze as temperatures fell. Have emailed numerous times and they repeatedly ask for the same information. The link I had to use (why can’t I talk to someone?) would not allow me to upload multiple images - it kept coming up with an error message. Eventually when they did receive a single image, THEY were satisfied with the quality of the flowers; this despite the fact that the open flowers were shedding petals within 24hours, the rose is all but dead; a large proportion of the flowers are red painted foliage that does not even appear in the on-line images. I have give Serenata 1 star - only because I am unable to leave zero stars Overall... Flower quality - VERY POOR; Customer Service - ABYSMAL Do not waste your time and money with Serenata.