Serenta flowers have charged me for an undelivered bouquet stating I still have to pay as the driver couldn't find the address! I have sent photographs of the street view clearly showing the delivery address but they are still replying with the same nonsense that I'm not eligible for refund. They even have the cheek to wish me a pleasant day. Under the consumer rights act I know this is illegal for them keep my money for goods not received and so I will be reporting them and getting my refund. I urge anyone else to do the same. This business should be closed down.