To Whom it may concern, I will start by saying this is the second time this has now happened with a Serenata delivery! My fiancé had been in her shop (Delivery address as noted) from 9:00am till 8:00pm today and has did not receive her delivery. To top if off we received a delivery confirmation at 7:26pm. This is clearly a complete lie! The courier had either been in completely the wrong place or has just flat out not delivered the item and decided to send out the confirmation regardless of the fact he had not delivered the flowers. I personally went back up to the shop to look around, there had been no card left anywhere and most of the neighbouring shops were still open, the flowers had not been delivered into any of them either as I had been into everyone of them to ask. If you can't deliver on the time frame offered then don't offer it. While I can fully appreciate Valentines day is likely your busiest day of the year you would think there would be systems put in place to make sure this sort of thing doesn't happen. I can appreciate on occasion mistakes happen, but this is the second time (I still have the apology email from the last time) As you can appreciate it looks terrible. I just feel like the service is appalling. If the flowers are delayed so be it but to be told they've been delivered when they clearly haven't is just rubbish. At this point I don't even care about a refund I just wanted to let you know how disappointed in the service and appalling customer service. I hope to get some sort of reply in due course Scott Weir