It’s a pity you can not give less than 1 star.... should be a selection for minus 1 for company’s with customer service this poor. Unbelievably poor quality Flowers and terrible customer service. Bought flowers from Morrisons that were better quality than these for a tenth of the price..!!! Box arrived battered and soaking wet The card I paid extra for was soaked, bent, torn, and ink had run Flowers were crushed up inside The bod and we had to reassemble them and tidy them up to look anything like presentable. The petals on most roses show damage - possible weather or insect. Brown and black blotches. The green leaf sprays were covered in a white powder. Other buds were damaged. Sent photos of flowers and card to Serenata. Customer services reply was that they are of the quality expected..!!! Totally ignored issues with ruined card, terrible delivery, etc. Blatant could not care less attitude - we’ve had your money so tough luck..! Save your money.... buy a bouquet from Morrisons- you’ll get better quality and much les hassle than using Serenata.