The absolute worst customer service I have ever come across. A business was closed due to the coronavirus pandemic. As soon as this happened I contacted serenata to inform them the business was closed and an alternate address for the flowers to be delivered. It took them 24 hours to reply and when they eventually did I was told they were unable to help as the product was about to be shipped. They refused to contact the driver, and the flowers were taken away with the driver. This is the ONLY company not willing to assist people during this coronavirus pandemic. Other flower companies are offering alternate arrangements or full refunds. Something serenata has refused. I dealt with three members of staff and I can honestly say they are some of the worst customer service reps I have EVER had the misfortune of dealing with. I have asked all three for their managements information which they have declined to give me. (Shows they are in the wrong). I strongly suggest NOBODY purchases flower arrangements from this company. They also advertise the sell fresh flowers however this is not the case. As soon as they have your money they stop helping!!! I have managed to print all corespondents which trading standards have asked me to do. ANY other customers who have experienced the same issues with the company i strongly suggest you also get in contact with them! Before anybody asks yes we have been to the business address and looked around to see if flowers were left. They were not. Proving staff take home for themselves. Anybody on here that has had the same issue please get into contact with myself! Trading standards can get involved and if we all come together with the issues they can be severely reprimanded. Anybody that has also dealt with Katie from customer service please inform how many times she has refused to give management information so you can complain. We all need to come together now and get something done about all this.