AVOID AVOID AVOID!!!!!! Disgusting service! If you have used this company and the flowers were rotting please remember the following! If you paid on your Creditcard ask your bank for a ‘chargeback’ if they refuse a refund. Also If your flowers arrive in a sorrowful state, such as wilting or with browning petals or leaves, they are not of satisfactory quality and you should be entitled to a refund. When you buy flowers online, you enter into a contract with the retailer. Under the Consumer Rights Act,  - which came into being on 1 October 2015 - the retailer is responsible for the condition of the flowers until you take delivery of them. So if your flowers arrive in a poor condition, the retailer is in breach of contract and you should receive a full refund. FULL REFUND!