Although the website was easy to use, I was really disappointed that what are advertised as "Letterbox Flowers" were not posted through the letter box. I had specifically selected this company so that my elderly mother could get some flowers without having to get to the door to receive them. She has a heart condition so walking is difficult and by getting flowers through the letterbox she would not need to rush to answer the door. Unfortunately the deliveryman knocked on the door then left the flowers outside. My mum struggled to get to the door and then had to fetch the flowers from outside, causing her to be very out of breath. Not the service I had expected.