Ordered flowers on sat for Sunday last week. At no point was there notification of inability to deliver due to bank holiday. Sunday got notice no delivery after money taken out of bank. This is unacceptable. My daughter is a nurse on front lines. Shed been tested for covid on sat and delivery was because I am shielding g as her mother. Think I should have been assured they'd deliver on Tuesday. I would like a response and a deserving gesture of kindness rather than the cold technical response to which I was unable to respond to. As a business very poor practice. Your system says next day deliveries which is misleading. Tantamount to deception as st no point did you say you did not deliver on bank holidays. Your system has I presume dated and recorded requests and has like most business the facility to state no delivery on bank holidays. Think this deserves some legal review. N