Don’t buy from Serenata Flowers! I sent a bouquets to my boyfriends mum last week and when he sent me a photo I was mortified. They looked liked £5 of petrol station flowers (nothing wrong with that if that’s what you’ve opted to buy) rather than the £30 bouquet I ordered. I complained and was asked to count the stems. I refused, sent photos of what I bought and what they sent and told them an entire variety of flower is missing from the display and it was just an embarrassment. They apologised and offered to resend the bouquet (after the acres of one star reviews, no thank you) which I declined along with their next offer of a 50% refund. I made it very clear how furious I was and they backed down and refunded me in full. I should think so too but all I wanted was for my boyfriends mum to get some nice flowers. This is the first and last time I’ve ever sent flowers with anyone other than interflora. Lesson learned. The only positive points are that delivery was fast and they respond to emails very quickly. However, not much good if the goods are substandard. I get the impression they are struggling to get hold of certain flowers at the moment and they’re just winging it in the hope they make it to the other side. Not good enough. If you can’t supply what people order, shut up shop. To everyone else disappointed, complain loudly and you’ll get a refund like I did. Be persistent and loud about it if need be. If you need nice flowers, shop elsewhere.