I ordered two bouquets of flowers from serenata, the first arrived on time and were well packaged, with a damp wrapping to keep them well while travelling, they lasted five days and were beautiful, the second arrived a day late, although customer service were quick to respond they didn't arrive until the next day, the box was damaged and there was no damp wrapping to keep the flowers healthy, they were already wilting upon arrival, they lasted two days, no offer was made of a future discount or replacement flowers. The prices are good but the late delivery and product not to the advertised standard spoilt it