I ordered flowers for a special birthday, paying for early delivery. Although there were numbers of people around because there happened to be a local funeral at the time - and the recipient was standing at her from door at time of delivery - the courier left the flowers outside the back door of the wrong house, which was For Sale and empty and clearly numbered. When they were finally retrieved, 24 hours later and after heavy rain had damaged the box, they were in poor state. Definitely not worth the money spent on a poor service and unimpressive flowers. At least there was a prompt acknowledgement of my complaint.