I order flowers for my sisters 25th wedding anniversary. I received an email the following day saying that the flowers were at the local depot ready for delivery, that day between 8am and 8pm. After contacting them daily and given different answers each time. 5 days later they still had not arrived so i phoned and told them to keep the flowers as they were probably dead by now and the occasion had been and gone. Finally, and only because i said it was a complaint did someone offer to send out the flowers again, but I declined and asked for a full refund. I went onto Bunches website, ordered new flowers and they were delivered the following day.