Ordered flower to arrive today which they did already dying contacted customer service had to jump through hoops asked to send pictures of them in a vase even though I had already sent pictures which you could see how bad they were,finally agreed that they were of poor quality and would send out new ones, receive email shortly after saying chauffeur had delivered but still no flowers contacted customer service again who said I had not confirmed I was happy for new flowers to be sent very confusing but they agreed to send new ones but wouldn’t arrive for 5 days no use when I needed them delivered for a special reason, at least they processed refund straight away when asked, would have given lower score but not possible