Incredibly disappointing... I purchased a bouquet a few weeks before my partners birthday and on the day was informed by email that the flowers had been delivered. This was in fact a lie and when flagged to the company, customer services refused to help saying that their courier has delivered them. The flowers then arrived the following day, over 24hrs late for the occasion and the condition of the flowers and packaging was terrible and unusable. Would recommend never using this company unless you plan on buying flowers for people you passive aggressively dislike!