Never , ever use this company if you want flowers to arrive on time and also be fresh . My friend ordered a bouquet to be delivered to another friends address ( she had recently lost her Mum) . She was told delivery on Tuesday The first delivery failed to happen , no reason given , the 2nd new delivery slot on Wednesday also failed to happen . No reasons given despite being told of a specific time slot . Company have refused to refund and have given no reasonable explanation .The address is slightly out of the way but specific instructions were given and also a contact number left , other companies appear to be able to find the location . I presume the courier was too lazy to make any effort . My friend is now having to try and get a refund for a service that was not as advertised or worth the money . Looking at other reviews this company is not worth the time or effort and should be reported to Trading Standards. The company responded to my friend when she complained on Twitter but all they said was it was attempted within a time slot !!! That tells you nothing . There was no way the flowers were even attempted to be delivered as there is CCTV at the address and no one turned up . Very poor service and customer care is non existent !!!