I ordered what looked like a beautiful bouquet to be delivered to my in laws for their emerald wedding anniversary. Luckily my ma in law always sends a photo of any flowers she receives so when she messaged to say thank you on the day they were received I was horrified to see the poor excuse of a bouquet that Serenata Flowers had delivered! They were absolutely nothing like the photo that I’d ordered. I immediately messaged them and sent a photo, they replied and apologised saying the flowers weren’t up to their standard and they said they’d send a replacement bouquet. My in laws received the replacement bouquet today and they were even worse then the first bouquet!! I again complained but the customer service I’ve received today has been dreadful. I’ve asked for a refund but basically been told to “go away” they said their floral team have looked at my photos and said that what’s in the photo on their website is what’s been delivered......I beg to differ!! They’re now ignoring all my messages and not replying, it’s funny how all the reviews and comments on their Facebook page are glowing and wonderful, I’m so pleased a friend of mine found this page where true and honest reviews are being left.......this is a dreadful company who are con artists who shouldn’t be allowed to get away with all the false advertising.