Been a customer with this company for a number of years, ordering flowers at least 6-8 times a year, if not more and not had any problems. Living in Cyprus, I sent my sister in the uk flowers in June. Unfortunately, unknown to myself she'd gone away for the weekend. The flowers were left on her step on the Saturday, when she returned on the Sunday, she opened the flowers and they were all dead! She didn't have the heart to tell me and only recently confessed. I contacted the company to explain and was told there was nothing to be done as I had requested delivery on that day. I think the flowers should have lasted longer than overnight, even left in their box! I told the company that I wouldn't be using them again as I was completely disappointed. Their response was that they understand my decision. Obviously, in these trying times they can afford to lose a lot of business. I will not recommend them to anyone as I have done in the past.