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Anonymous
Shocking service from the customer care and overall organisation. Ordered flowers in advance for my friends birthday. Received message to say they were out for delivery... then weren’t delivered - even though I left a note to say leave on doorstep** Customer care just email standard response they don’t look into your complaint and overall don’t care. Two days later - another failed delivery as driver went to wrong address and the customer care still won’t advise why there was a failed delivery in the first attempt. Please do not order from here - save yourself the hassle that I am going through at the moment. There is no contact number so it’s all over email - I have attached the basic automatic email response that they send despite myself already confirming that there were 4 people in the house to take deliver and that I left a note to “leave on doorstep” My friend will now how old flowers delivered.
4 years ago
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Serenata Flowers has a 3.4 average rating from 5,948 reviews

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Alice, Customer Support

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