I gave them 1 star as the flowers were nice when they were eventually delivered. Three days after they were due.... This was a birthday present and I paid for express/priority delivery to ensure delivery on or before the birthday. I even got notified that delivery was due on the expected day - however they did not arrive. Then another email saying they would be there the following day. They were not. Nor the day after that. They also ignored my emails to them. Eventually I had to call and lodge a complaint! And even though their website says money back guarantee if they are more than 24hrs late- that is just not the case. They tried to say they were still delivered on time. What a joke!!! TLDR: AVOID. Buy from a local florist instead