As a recipient of goods ordered online, I have had many negative experiences with SEUR. The latest one (26th and 27th October 2023) is typical of these. I have waited for a packet containing a plant (a perishable item) at home for two days running, only to receive a message from SEUR stating that they had not been able to deliver my packet because I was not at home, which was clearly a lie as my doorbell did not ring once on either of these days and my block and apartment number are clearly indicated in the doorway of the building. When trying to contact SEUR online, their website did not recognise their own tracking code, though I was eventually able to change the delivery address to a SEUR delivery point via the automatic telephone system. Presumably the company does not work at weekends (as many others do) as I still have to wait another 3 days for my perishable item to arrive. This is typical of the 12 or more problems I have had with this company, which also include very rude and impatient staff putting the phone down on me. It seems that there are endemic problems throughout the company, with consistently bad service (or no service at all) from delivery drivers who are clearly lying at times regarding their claims to have visited an address. It would also appear that the management of the company is not interested in rectifying these serious issues, judging by the enormous number of complaints against them that go back years. I would recommend businesses NOT to choose SEUR as a courier - sadly, buyers like myself have little choice in the matter.